Privacy Policy
Turbo & Shine (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, booking system, or SMS notification service. We manage personal information in accordance with the Privacy Act 2020 (New Zealand).
1. Information We Collect
We may collect the following personal information when you interact with us:
Name
Phone number
Email address
Vehicle details (if provided for booking/service purposes)
Payment details (processed securely through third-party providers, we do not store card information directly)
2. How We Collect Information
We collect personal information in the following ways:
When you complete forms on our website (e.g., booking or contact forms)
When you opt into our SMS notification service
When you contact us directly via phone, email, or in person
When you make a payment through our secure payment providers
We do not collect personal details through hidden tracking mechanisms.
3. Purpose of Collection
We use your information solely for purposes related to our services, including:
Processing and confirming bookings
Sending appointment reminders and service updates (via SMS/email)
Providing promotional offers (only if you have opted in)
Responding to enquiries and customer support requests
Improving our services and communication
We will never sell, rent, or share your personal information with third parties for marketing purposes.
4. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure storage systems, restricted access, and the use of reputable third-party service providers for online payments and communication.
5. Data Sharing
We may share your personal information only in the following circumstances:
With trusted third-party providers (e.g., booking systems, payment processors, SMS services) solely to deliver our services
When required by law or to comply with legal obligations
6. Cookies & Tracking Technologies
Our website may use cookies to enhance your browsing experience. Cookies do not collect personal information unless you provide it voluntarily. You can disable cookies in your browser at any time.
If we use third-party analytics tools (e.g., Google Analytics), these may set cookies to help us understand website traffic and improve our services. These tools do not personally identify you.
7. Your Rights
Under the Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction or updates to your information
Request deletion of your personal information (subject to legal or contractual obligations)
If you are not satisfied with how we have handled your information, you may contact the Office of the Privacy Commissioner (www.privacy.org.nz).
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Turbo & Shine
281 Kahikatea Drive, Frankton, Hamilton 3204, New Zealand
07 242 0878